Refund Policy

Scope of This Policy

This Refund Policy applies to Daily Job Mailer ("DJM") India Jobs subscriptions, United States Jobs one-time access passes, free trials, renewals, duplicate payments, failed payments, and payment disputes.

DJM is a digital access service. Once a payment is verified and access is granted, you may immediately receive value through job-board access, saved-job access, application tracking, ATS tools, and email digests. For that reason, refunds are limited to the cases below and are not guaranteed.

Free Trials

Free trials may be offered for eligible Job Zones at our discretion. A trial is not cash value and is not refundable, transferable, or exchangeable.

If a trial requires no payment method, you will not be charged unless you actively purchase, subscribe, or renew. If a recurring India subscription trial is offered with payment authorization, the checkout or subscription page will explain when billing starts. You are responsible for cancelling before a recurring trial converts if you do not want paid India access.

India Recurring Subscription Cancellation

You may cancel your India Jobs recurring subscription from your Dashboard or account settings. Cancellation stops future India renewal charges. Your India access remains active until the end of the paid billing period unless otherwise required by law.

We do not provide partial-period refunds for India subscription time already started, except for verified billing errors, duplicate charges, or platform access failures described in this policy.

US One-Time Manual Access

United States Jobs access is a one-time, manual renewal product. The current authoritative price is $5.00 USD (500 cents) for each 30-day access period. It is not an auto-renewing subscription and does not require cancellation.

A successful, server-verified US payment grants or extends US access by 30 days. Because US access begins after payment verification, US access-pass payments are generally final and non-refundable once access is granted, except for verified duplicate charges, incorrect amount/currency, failure by DJM to grant access after a successful verified payment, or other mandatory rights required by applicable law.

Refund Eligibility

Refunds may be considered only for the following verified situations: • You were charged after a confirmed cancellation of a recurring India subscription. • You were charged twice for the same account, same Job Zone, and same access period. • The amount, currency, Job Zone, or duration charged does not match the server-side authorized plan. • A successful payment was verified, but DJM failed to grant the purchased access and could not fix it within a reasonable time after you contacted support. • A platform outage caused you to be unable to access the paid Job Zone for the majority of the paid period, and the issue was not caused by your device, email provider, browser, network, employer site, or third-party job board.

All refund requests are reviewed case by case. Approval is at our reasonable discretion unless a refund is required by applicable law.

Non-Refundable Situations

Refunds will not be issued for the following, except where required by law: • You forgot to cancel a recurring India subscription before renewal. • You purchased or renewed the wrong Job Zone. • You changed your mind after access was granted. • You did not use the service during the paid period. • You did not receive interviews, offers, employer responses, salary outcomes, sponsorship outcomes, or any specific job-search result. • You are dissatisfied with job quantity, job quality, employer requirements, remote status, salary availability, work authorization requirements, or third-party job-board data. • A job became expired, removed, duplicated, filled, changed, unavailable, or inaccurate after ingestion. • Your email provider filtered, delayed, clipped, or blocked a digest. • You opened, viewed, searched, saved, applied to, downloaded, or received jobs from the paid Job Zone during the paid period. • You violated our Terms, attempted access bypass, shared an account, abused referrals, or submitted false payment/refund information. • Your refund request is submitted more than 7 days after the charge date, unless applicable law requires a longer period.

How to Request a Refund

To request a refund review, email support@jobmailers.com.co within 7 days of the charge and include:

1. Your registered DJM account email address 2. Payment ID, order ID, subscription ID, or invoice ID 3. Charge date, amount, currency, and Job Zone 4. A clear explanation of the issue 5. Any screenshots, receipts, bank messages, or supporting evidence

We aim to acknowledge refund requests within 2 business days and respond with a decision within 5 business days after receiving enough information to investigate.

Refund Processing

Approved refunds are processed back to the original payment method through the applicable payment processor where possible. Processing times depend on the processor, card network, bank, UPI provider, or payment method and are outside our control after initiation.

Refund approval may result in immediate revocation, expiry, or adjustment of the related Job Zone entitlement. A refund of one Job Zone does not automatically cancel or refund another Job Zone.

Failed, Pending, and Duplicate Payments

Failed or pending payments do not grant access. If your bank shows a debit for a failed or pending transaction, settlement or automatic reversal timing is controlled by the bank/payment processor.

If a duplicate successful payment is confirmed for the same account and Job Zone, we may either refund the duplicate or apply it as an access extension, depending on the product type, access state, and your request.

Chargebacks & Payment Disputes

Contact us before initiating a chargeback or bank dispute. Most payment issues can be investigated faster through support.

If you initiate a chargeback or dispute after DJM granted access, we may suspend the disputed Job Zone while the dispute is pending, preserve relevant account and payment records, and contest the dispute with evidence such as checkout details, payment confirmation, entitlement activation, login/session activity, digest delivery, job views, saved jobs, applications, support messages, and audit logs.

Knowingly false, abusive, or bad-faith chargebacks may result in account termination and refusal of future service, subject to applicable law. Nothing in this policy limits rights that cannot legally be waived.

Policy Changes

We may update this Refund Policy from time to time. Material changes will be communicated by email, in-app notice, checkout notice, or website notice where practical. The policy in effect at the time of purchase generally applies to that purchase unless a change is required by law or is more favorable to you.